Frequently Asked Questions
I see that Metaforms is mainly used in the healthcare and pharmaceutical industries. Can I use the solution in other industries as well?
Metaforms is optimally tailored to the specific requirements and needs of the health and life sciences sectors, including the related sub-sectors of pharmaceuticals, biotechnology and clinical research.
Nevertheless, the solution can also be used in numerous other scenarios, as it allows for the creation, editing and management of all types of documents.
Please contact us if you are not sure whether Metaforms is the right solution for your scenario.
Can a user from my organisation use Metaforms on tablets and smartphones?
Yes. Our Metaforms Navigator web app is fully compatible with Android and iOS devices. Your organisation members can even sign documents with their finger or a stylus.
I am having difficulties using Metaforms. Can you help us?
Of course. Please contact us at email@example.com or our phone support. Our specialists will assist you with modelling your work process. We can also guide you through the Metaforms Manager functionalities using a shared screen.
How can I find the URL of my organization?
At Metaforms each organization has its own sub-domain hosted under metaforms.org. You should use https://[organization name].metaforms.org to reach your instance. For example if you work at Strawberry corp. the URL should be https://strawberry.metaforms.org. Also please check the e-mails you got from us while setting up your account, the URL is shown there as well. If you still can’t find it, please contact us.
How can you guarantee that all data is protected?
We are serious about data privacy and the negative impacts of any data breach. Our SaaS solution resides in secure data centers complying with ISO27001 and PCI. The software itself is designed to fulfill the requirements of GDPR and the US CIFR Part 11. Any organizations requiring even stronger data protection can use our on-premise solution and get Metaforms running from their own servers.