In the healthcare industry, there are tedious processes that could benefit from automation. This way you will eliminate administrative human errors, reduce patient’s wait times and significantly improve your patients’ experience. Let’s take a look how Metaforms can improve a common healthcare process.
Visiting the doctor—whether for a routine check-up, as part of long-term treatment or an unexpected illness or injury—is often an anxiety-related experience. Patients typically have to take time away from work or family, share personal information, and go through physical checks that can seem a bit disturbing. As a healthcare provider, you can give patients a positive experience that eases their anxiety by removing unnecessary communication and treatment barriers. If you want to create a positive patient journey, paperless automation is a good place to start. Streamlining administrative tasks associated with a patient data workflow can make a world of difference for patient happiness and staff productivity. The entire patient workflow can be automated to remove bottlenecks and improve patient journey.
How? Automated online forms
Using an automated multi-step online forms flow, you can eliminate tedious paper documents to simplify data collection and thus improve patient care. Metaforms allows multiple people to participate in one process. Information flies seamlessly from a patient to physician to laboratory staff or other relevant hospital departments. At each point, participants see and completes only the data, which concerns them. At the end, all data submitted throughout the process is combined into a single record in the database.
Using Metaforms, your patient journey might look like this:
Step 1: Hospital receptionist fills in registration form
When scheduling an appointment hospital receptionist fills in a registration form and sets an automated questionnaire to be sent to patient at a predefined date and time. For example 3 days before patient visit.
Step 2: Automated questionnaire is sent to patient’s inbox.
Collecting patients’ medical history and current discomfort information in advance will help you save time during patient’s first visit and thus focus on the patient examination. Metaforms provides functionalities for adding scale controls or body parts visualization for defining points of discomfort and its intensity.
Step 3: Physician receives patient’s data
Once patient submits the questionnaire, all collected data goes right into physician’s account marked with a unique identification number.
Step 4: Physician completes patient exam and schedules automated follow–ups
With all patient’s data in its account in advance, physician has all information needed for initial check-up and can focus on patient. Physician fills in data from the examination in the patient’s electronic diary containing all collected patient’s data. He also is able to assign relevant tests and follow-ups electronically.
Step 5: Automated follow up forms are sent to patient according predefined schedule
After all treatment steps are being defined, the next step is to schedule follow up forms for collecting information on patient’s progress. You can schedule relevant questionnaires to be sent automatically to patient at certain stages of the treatment. For example, you can collect patient’s progress information every two months of the treatment. Moreover, you can set reminders in case patient does not fill in the information on time, so you never miss important treatment details.